Phoenix, AZ — Shadow Mountain Memory Care, part of the ONELIFE Senior Living family, is proud to announce that it has been awarded the 2025 Customer Experience Award from Activated Insights, the nation's leading provider of customer satisfaction insights for senior care providers. This prestigious honor recognizes Shadow Mountain Memory Care for its outstanding commitment to delivering exceptional care and services across multiple areas, including Overall Satisfaction, Personal Care, Quality of Food, Dining Services, Activities, and more.
Earning the 2025 Customer Experience Award is a remarkable achievement, as it places Shadow Mountain Memory Care among the top 15% of senior care providers nationwide. This recognition is the result of months of feedback gathered from residents and their families through monthly telephone interviews conducted throughout 2024. The survey covered various service aspects, such as the move-in process, variety and quality of food, and activities, all of which contributed to the community's exceptional customer satisfaction rankings.
"We are incredibly honored to receive this award," said Dan Williams, CEO at ONELIFE Senior Living. "It reflects the dedication of our team at Shadow Mountain, who consistently strive to improve every aspect of the care experience for our residents. This award not only validates their hard work but also reinforces our mission to provide the highest quality care and services."
Shadow Mountain Memory Care’s top-tier performance in the following categories underscores its holistic approach to care:
The feedback gathered through Activated Insights’ surveys has been invaluable in driving ongoing improvements at Shadow Mountain Memory Care. "We take every resident and family member’s feedback seriously, using it to refine our services and ensure that we are always improving the care experience," said Bud Meadows, CEO of Activated Insights. "This award recognizes Shadow Mountain for its unwavering commitment to providing the highest level of care and satisfaction."
Learn more about Shadow Mountain Memory Care and its dedication to providing outstanding care by visiting the Shadow Mountain Memory Care page or call us at 480-923-7979 or click here to schedule a tour and experience firsthand what makes us a top-rated memory care community.
Families consistently highlight the compassionate care, welcoming environment, and exceptional team at Shadow Mountain Memory Care. Here’s what a few had to say:
⭐️⭐️⭐️⭐️⭐️ Jennifer B
“I can’t express how grateful we are to have found Shadow Mountain Memory Care for my Dad. The experience has exceeded our expectations, starting with the incredibly loving and caring leadership & staff who made our decision easy. The residents enjoy a variety of activities and daily entertainment, and my Dad especially loves the dancing and music. The facility is clean, fresh, and feels like a well-maintained boutique hotel.”
⭐️⭐️⭐️⭐️⭐️ Donna F
“Shadow Mountain has provided a comfortable home caring for the needs of my 97-year-old father for the past 4 ½ years. It’s a pleasant facility with a caring staff of administrators, nurses, and caregivers. The activities and monthly family support meetings give me peace of mind on so many levels.”
⭐️⭐️⭐️⭐️⭐️ Ellyn C
“If you’re looking for the perfect place for a loved one with memory issues, look no further. Shadow Mountain has been a godsend for me and my 92-year-old dad. The staff is amazing and the culture is one of genuine care and love. Every person I’ve encountered excels in their role—from caregivers to food service to administration. My dad has never been happier or healthier, and I’m so grateful to have found not just a place, but the perfect home.”
It recognizes Shadow Mountain Memory Care in North Phoenix for exceptional resident and family experience—compassionate staff, great communication, and a supportive, secure environment serving Phoenix, Paradise Valley, and Scottsdale.
We provide specialized Memory Care with 24/7 nursing and care staff, short-term Respite Care, and personalized care plans to meet each resident’s needs.
Families love our engaging life-enrichment programming (including live music and sensory therapies), chef-prepared meals, and secure outdoor courtyards—plus an easy North Phoenix location with convenient access from Paradise Valley and Scottsdale.
Yes. Our North Phoenix location offers simple access for families across Paradise Valley, Scottsdale, and the greater North Phoenix area, making frequent visits and involvement in care convenient.
Click here to schedule a tour or call our team at 480-923-7979. We welcome Phoenix-area families to see our specialized Memory Care and meet the team.
