Cottage Grove, OR — Middlefield Oaks Senior Living, part of the ONELIFE Senior Living family, is proud to announce that it has been awarded the 2025 Customer Experience Award from Activated Insights, the nation's leading provider of customer satisfaction insights for senior care providers. This prestigious honor recognizes Middlefield Oaks Senior Living for its outstanding commitment to delivering exceptional care and services across multiple areas, including Overall Customer Experience, Variety of Food/Menu Choices, Dignity and Respect, Activities, Move-in Process, Safety and Security, and Recommend to Others.
Earning the 2025 Customer Experience Award is a remarkable achievement, as it places Middlefield Oaks Senior Living among the top 15% of senior care providers nationwide. This recognition is the result of months of feedback gathered from residents and their families through monthly telephone interviews conducted throughout 2024. The survey covered various service aspects, such as the move-in process, variety and quality of food, and activities, all of which contributed to the community's exceptional customer satisfaction rankings.
"We are incredibly honored to receive this award," said Dan Williams, CEO at ONELIFE Senior Living. "It reflects the dedication of our team at Middlefield Oaks, who consistently strive to improve every aspect of the care experience for our residents. This award not only validates their hard work but also reinforces our mission to provide the highest quality care and services."
Middlefield Oaks Senior Living's top-tier performance in the following categories underscores its holistic approach to care:
The feedback gathered through Activated Insights’ surveys has been invaluable in driving ongoing improvements at Middlefield Oaks Senior Living. "We take every resident and family member’s feedback seriously, using it to refine our services and ensure that we are always improving the care experience," said Bud Meadows, CEO of Activated Insights. "This award recognizes Middlefield Oaks for its unwavering commitment to providing the highest level of care and satisfaction."
Learn more about Middlefield Oaks Senior Living and its dedication to providing outstanding care by visiting the Middlefield Oaks Senior Living page or call us at 541-767-0080 to schedule a tour and experience firsthand what makes us a top-rated memory care community.
The award recognizes Middlefield Oaks Senior Living in Cottage Grove, Oregon, for providing outstanding care, compassionate support, and exceptional customer satisfaction. Families throughout Lane County and the greater Eugene–Springfield area consistently recommend our community for both Assisted Living and Memory Care.
Middlefield Oaks offers Assisted Living, specialized Memory Care, and short-term Respite Care. Whether you’re in Cottage Grove, Creswell, or Eugene, families trust us to provide personalized support while helping residents maintain comfort and independence.
Families choose us for our warm, hometown setting, secure memory care services, and life enrichment programs that keep residents engaged. Our convenient location near downtown Cottage Grove and close to I-5 also makes it easy for families traveling from Springfield, Eugene, or other Lane County communities to visit their loved ones.
Yes. Our community is located in Cottage Grove, just a short drive south of Eugene and Springfield. This central location allows families across Lane County to visit often, participate in activities, and remain actively involved in their loved one’s care.
You can request a tour through our website or call our team directly. We welcome families from Cottage Grove, Eugene, Springfield, and surrounding Lane County communities to come see why Middlefield Oaks is a trusted choice for Assisted Living, Memory Care, and Respite Care.
